1. – GENERAL CONDITIONS
2. Admission and stay conditions

To be allowed to enter, settle or stay on a campsite, you must have been authorized by the manager or his representative . The latter has the obligation to ensure the good maintenance and order of the campsite as well as the respect of the application of these rules of procedure.

The fact of staying on the campsite implies acceptance of the provisions of these regulations and the commitment to comply with them.

No one can take up residence there, double axle caravans are not allowed.

2. Police formalities

Minors unaccompanied by their parents will not be admitted without written permission from them.

Pursuant to article R. 611-35 of the code for the entry and stay of foreigners and the right to asylum, the manager is required to complete and sign by the client of foreign nationality, upon arrival, an individual police form. It must mention in particular:

1° The surname and first names;

2° Date and place of birth;

3° Nationality;

4° The usual home.
Children under 15 can be on either parent’s listing.

3. Setup

The outdoor accommodation and related equipment must be installed at the location indicated in accordance with the directives given by the manager or his representative. The opening of electrical terminals is prohibited.

4. Reception Desk

Barrier open from 04/01 to 09/30 from 6:30 a.m. to 10 p.m.

You will find at the reception desk all the information on the services of the campsite, information on the possibilities of refueling, sports facilities, the tourist attractions of the surroundings and various addresses that may be useful.

A complaints collection and processing system is available to customers.

5. Display

These internal regulations are displayed at the entrance to the campsite and at the reception desk. It is given to each customer who requests it.
For classified campsites, the classification category with the mention tourism or leisure and the number of tourism or leisure pitches are displayed.

The prices of the various services are communicated to customers under the conditions set by order of the Minister responsible for consumption and can be consulted at reception.

6. Terms of departure

Customers are invited to notify the reception desk of their departure the day before. Customers intending to leave before the opening hours of the reception desk must pay for their stay the day before.

7. Sound and silence

Customers are asked to avoid all noise and discussions that could disturb their neighbours.

Sound devices should be tuned accordingly. Door and trunk closures should be as discreet as possible.

Dogs and other animals should never be left loose. They must not be left at the campsite, even locked up, in the absence of their masters, who are legally responsible for them.

The manager ensures the tranquility of his customers by setting times during which silence must be total.

8. Visitors

After being authorized by the manager or his representative, visitors can be admitted to the campsite under the responsibility of the campers who receive them.

The customer can receive one or more visitors at the reception. The services and facilities of the campsites are accessible to visitors. However, the use of this equipment may be chargeable according to a tariff which must be displayed at the entrance to the campsite and at the reception desk.
Visitor cars are prohibited in the campground.

9. Circulation and parking of vehicles

Inside the campsite, vehicles must drive at a speed limit of 10 km/h

Circulation is permitted from 6:30 a.m. to 10 p.m.

Only vehicles that belong to the campers staying there can circulate in the campsite. Parking is strictly prohibited on the pitches usually occupied by accommodation unless a parking space has been provided for this purpose. Parking must not impede traffic or prevent the installation of newcomers.

10. Dress and appearance of facilities

Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the campsite and its facilities, including sanitary facilities .

It is forbidden to throw waste water on the ground or in the gutters.

Customers must empty waste water into the facilities provided.

Household waste, waste of any kind, papers, must be placed in the bins.

Washing is strictly prohibited outside the bins provided for this purpose.

The drying of the laundry will be done, if necessary, in the common dryer. However, it is tolerated until 10 a.m. near the accommodation, provided that it is discreet and does not disturb the neighbours. It should never be made from trees.

Planting and floral decorations must be respected. It is forbidden to drive nails into trees, to cut branches, to make plantations.
It is not allowed to delimit the location of an installation by personal means, nor to dig the ground.

Any repair of degradation committed to the vegetation, the fences, the ground or the installations of the campground will be the responsibility of its author.

The pitch that will have been used during the stay must be maintained in the state in which the camper found it when entering the premises.

11. Security
12. a) Fire.

Open fires (wood, coal, etc.) are strictly prohibited. Stoves should be kept in good working order and not used in hazardous conditions.

In case of fire, notify management immediately. Fire extinguishers can be used if necessary.

A first aid kit can be found at the reception desk.

1. b) Vol.

The management is responsible for objects left in the office and has a general obligation to monitor the campsite. The camper retains responsibility for his own installation and must report to the manager the presence of any suspicious person. Customers are invited to take the usual precautions for safeguarding their equipment.

12. Games

No violent or disturbing games can be organized near the facilities.
The dining room is private and not accessible

Children should always be under the supervision of their parents.

13. Dead Garage

It can only be left unoccupied equipment on the ground, after agreement of the management and only at the location indicated. This service is chargeable.

14.Risks

The campsite is located in a flood zone and 10 km from the Bugey Nuclear Power Plant

15. Violation of the rules of procedure

In the event that a resident disturbs the stay of other users or does not respect the provisions of these rules of procedure, the manager or his representative may orally or in writing, if he deems necessary, put the latter on notice to cease the disturbances.

In the event of a serious or repeated violation of the rules of procedure and after formal notice by the manager to comply with them, the latter may terminate the contract.

In the event of a criminal offence, the manager may call the police.

1. Program Purpose

The “Club les Plages de l’Ain” Loyalty Program aims to provide its members (the Members) with the benefits described below during their bookings at the Les Plages de l’Ain establishment. These General Terms of Use outline the terms of membership to the loyalty program and the related benefits.

2. Definitions

Loyalty Account: the loyalty account associated with the “Club les Plages de l’Ain” Loyalty Program. Member: the client who has joined by accepting these GTU of the Loyalty Program.

3. Program Membership

It is possible to join the Program:

• When booking through our website www.campingain.fr by subscribing to the free package offered.
• During a stay at our establishment upon request at the reception. Membership in the Program is free and becomes effective upon the Member receiving an email confirming their membership and providing their loyalty account number. All adult individuals with the legal capacity to contract are eligible to join the Program. The member has a unique account number. To join, the client must read and accept these GTU unreservedly. The loyalty account is strictly personal.

4. Loyalty Account Usage

To benefit from the Program’s advantages, the Member must provide their account number with each booking. Compliance with these provisions conditions the granting of the Program’s advantages.

5. Points Accumulation

Points accumulation begins from the membership date to the Program. Only stays completed no later than the day of membership are eligible for points crediting. For each stay at the Les Plages de l’Ain establishment, the loyalty account will be credited with 1 point for every euro billed by the campground to the Member excluding cancellation insurance. Points are earned and usable 48 hours after the end of the stay. Eligible for points accumulation are stays on rental sites. Only expenses related to accommodation are eligible for points accumulation. The following expenses are not eligible for points:

• Dining;
• Room rental;
• Sale of external services to the campground Not eligible for points are:
• Resident campground stays
• Group bookings
• Tour-operator bookings
• CSE bookings
• ACSI AWCB ADAC card site bookings Additionally, bonus points are awarded in two cases: Welcome Offer: 20 points will be credited to the loyalty account for any new subscription. Loyalty+ Offer: Starting from the second stay in the calendar year at the Les Plages de l’Ain establishment, 20 points will be credited to the account provided that these stays have indeed been credited with loyalty points. Accumulated points cannot be transferred or exchanged for cash.

6. Points Validity

The earned points are valid for 36 months from the date of the end of the stay. Any new stay extends the validity date of the residual points credited to the member’s loyalty account by 36 months.

7. Points Usage and Program Benefits

The accumulated points are convertible into discounts on future bookings according to the scale below up to a maximum of €50 per stay:

Points Accumulated	Eligible Discount	Minimum Stay Amount (incl. tax)*
100 points	€5	€50
150 points	€10	€100
200 points	€15	€150
300 points	€20	€200
400 points	€30	€300
500 points	€50	€350

*excluding cancellation insurance The amount of the granted discount corresponds to the maximum tier discount the member is entitled to, limited by the amount of the stay and according to a minimum amount (in € incl. tax excluding cancellation insurance) for tier eligibility.

8. Program Functionality Claims

If a Member notices that their points have not been correctly credited, they may request that the points balance be adjusted within 2 months of their claim by email to: contact@campingain.fr

9. Termination

• Termination at the Member’s initiative The Member may decide at any time to withdraw from the program. To do this, the member of the Program “Name of the program” must send an email to contact@campingain.fr stating their desire to terminate their membership by specifying their loyalty identifier. Their withdrawal will be effective within the month following their request.
• Termination at the establishment’s initiative Any use contrary to the general terms of use of the Club les Plages de l’Ain program may lead to the exclusion of the Member from the program at the initiative of Les Plages de l’Ain.
• Effects of Termination Termination results in the end of the Member’s membership in the “Club les Plages de l’Ain” Program and the deletion of all the points accumulated on the day of termination without any compensation being claimable by the Member.

10. Personal Data Processing and Applicable Law

Any membership in the Program implies the Member’s unreserved acceptance of these general terms of use. These General Terms of Use may be modified. The Member will be informed of the new general terms of use by any appropriate means (website, email, etc.) within thirty (30) days before they take effect so that they can terminate their membership during this period. In the absence of termination and at the end of this thirty (30) day period, the new general terms of use will prevail over any earlier version and will be applicable.